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Word

Level 1

Managing Your Environment

On-screen tools

Shortcut menus

Smart tags

Task panes

Selecting and editing

Nonprinting characters

Defaults

Working with Files

Opening and saving documents

Moving, copying, renaming and organizing files

Windows Search feature

AutoRecover

File security

Character (Font) Formatting

Structure of character formatting

Copying character formatting

Removing character formatting

Paragraph Formatting

Structure of paragraph formatting

Copying paragraph formatting

Removing paragraph formatting

Alignment, indents, tabs

Line spacing, space between paragraphs

Keeping paragraphs together on a page

Borders and shading

AutoFormatting changes

Page Formatting

Structure of page formatting

Margins, sections, columns

Headers/footers, page numbering, odd/even pages

Other Basic Tools

Miscellaneous formatting

Spell-check

Find and Replace

Word Shortcut Keys

Diacriticals & Function Keys

Keyboard Templates

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Word

Level 2

Text Entry Shortcuts

AutoCorrect

AutoText

Spike

Styles

Advantages of styles

Creating and modifying styles

Displaying the Style Area

Copying and managing styles

Using built-in Heading styles

Document Map

Outline View

Autonumbering

Bulleted lists

Numbered lists

Multi-level numbering

Linking styles and numbering

Templates

Advantages of using templates

Wizards

Normal.dot template

Creating and modifying templates

Sharing template tools

Global templates

Template Tools

Advantages of macros

Creating and running a macro

Editing macros

Creating toolbars and buttons

Editing a toolbar button

Menus

Shortcut keystrokes

Tables

Creating a table

Selecting and sizing columns, rows, and cells

Moving parts of a table

Formatting a table

Other table features

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Word

Level 3

Workgroup Computing

Document security

Highlighter tool

Inserting comments

Redlining (Track Changes)

Versions

Table of Contents

Marking text

Updating a table of contents

Formatting a table of contents

Other Document References

Table of Authorities

Cross-references

Table of Figures

Bookmarks

Master Documents

Drawing

Drawing objects and text layers

Drawing tools, formatting options

Pictures and graphics

Other drawing options

Linking and embedding objects

Mail Merge and Databases

Setting up the data source

Setting up the main document

Merging

Using Word fields with merging

Form Fields

Creating and using a form

Protecting forms

Printing and saving form field data

Macrobuttons

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Excel

Level 1

Excel Shortcut Keys

Managing Your Environment

On-screen tools

Shortcut menus

Smart tags

Task panes

Selecting objects in a spreadsheet

Data Entry Basics

Typing and editing in a cell

Navigating within a worksheet

Copying/pasting/moving data

The Fill Handle

Freezing panes

Formulas and Functions

Creating formulas

AutoCalculate

AutoSum function

Using functions

Circular references

Absolute references

Formatting Worksheets

Formatting toolbar

Format Cells dialog box

Colors and borders

Formatting part of a cell

Preparing for Printing

Page Setup

Naming a range

Print Preview and

Page Break Preview

Managing Sheets

Inserting, deleting, moving sheets

Renaming sheets

Formatting sheet tabs

Copying sheets between files

Creating Simple Charts

Chart Wizard

Charts as objects on a worksheet

Chart sheets

Formatting a chart

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Excel

Level 2

Managing Formulas

Finding data in a worksheet

Conditional formatting

The IF function

The Formula Auditing toolbar

Goal Seek

Scenarios

Managing Worksheets

Protecting worksheets

Inserting comments

Linking worksheets and workbooks

Creating custom workspaces

Creating custom views

Working with Data Lists

Excel data lists

Sorting data

Subtotals

Filtering data

Using the Data Form

Advanced charting

Chart types

Objects in a chart

Adding data to a chart

Enhancing a chart

Multiple chart lines

Modifying source data

Adding graphics objects

Working with Pivot Tables

Creating a pivot table

Manipulating a pivot table

Pivot table options

Creating PivotChart reports

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PowerPoint

Level 1

PowerPoint Shortcut Keys

Managing Your Environment

On-screen tools

Shortcut menus

Smart tags

Task panes

Creating a Presentation

Guidelines for slide shows

AutoContent Wizard

Design templates

Starting from a blank background

Developing Content

PowerPoint views

Outline and Slides tabs

Rearranging text in an outline

Managing Slides with Views

Slide Sorter view

Slide transitions

Animation schemes

Notes Page View

Presenting the Slide Show

Slide Show view

Drawing on a slide

Printing slide show components

Modifying Masters

Changing the underlying template

Background objects and colors

Placeholders

Fonts and paragraph formatting

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PowerPoint

Level 2

Tables and Pictures

Graphics objects

Table

Clip Art

Media Clip

Picture

Org. Charts and Diagrams

Diagram Gallery

Org. charts

Diagrams

Other Charts and Objects

Embedded objects

Microsoft Graph charts

Other embedded objects

Microsoft Office Interactions

Choosing the application

Word document to PowerPoint

Excel document to PowerPoint

PowerPoint document to Word

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Access

Level 1

Creating a Database

Access database objects

Planning the design

Naming objects

Managing your environment

Tables

Working in Design View

Creating fields

Creating a primary key

Deleting and copying records and values

Finding, spell-checking, sorting, and filtering records

Queries

Creating a Select Query

Working with query criteria

Creating user prompts in queries

Using queries to calculate

Concatenating fields

Forms

Creating a form

Managing controls on a form

Working with properties

Formatting a form

Reports

Creating a report

Modifying a report

Working with properties

Page formatting and printing

Maintaining a Database

Compacting a database

Making backups

Importing and exporting

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Access

Level 2

Normalizing a Database

Normal form database standards

Analyzing table relationships

Establishing table relationships and referential integrity

Advanced Table Techniques

Data validation techniques

Indexing techniques

Using hyperlink fields

Advanced Queries

Creating multiple-table queries

Top Values queries

Unique Values property

Crosstab queries

Action queries

Advanced Forms

Creating a form with a subform

Adding calculations to a form

Using functions in forms

Command buttons

Combo boxes

Option groups

Advanced Reports

Hiding duplicate data

Using functions in reports

Creating subreports

Creating charts

Working with Macros

Using macros to control form properties

Using macros to provide user interaction

Using macros to automate tasks

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Outlook

Outlook Shortcut Keys

Managing Your Environment

On-screen tools

Shortcut menus

Using Mail

Sending mail and attached files

Saving a draft message

Setting properties for a message

Including an email signature

Working with sent messages

Viewing incoming mail messages

Receiving mail

Assigning Categories to messages

Getting Organized

Organizing folders

Managing the Navigation pane

Setting defaults

Copying an Outlook item

Creating a Distribution List

Managing Views

Controlling columns and sorting

Grouping by column headings

Switching to other views

Creating and modifying views

Using search folders

Organizing with Flags

Organizing with Categories

Using Contacts

Navigating in Contacts

Adding a contact

Using other views

Printing a Contacts list

Creating multiple Contacts lists

Exporting contacts

Merging contacts with a Word document

Using the Calendar

Navigating in the Calendar

Changing the Calendar view

Personal and public items

Creating appointments and meeting invitations

Creating tasks and assignments

Responding to appointment and task requests

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Crystal Reports

Overview

Setting up defaults

Managing a data source

Menus, toolbars, and Status Bar

Getting Help

Working with Views

Design View

Preview View

Searching for text

Working with Objects

Inserting fields

Using rulers and guidelines

Inserting text boxes

Inserting parameter prompts

Inserting graphics lines and boxes

Working with graphics objects

Inserting Special Fields

Repository Explorer

Report Explorer

Formatting

Formatting fields

Formatting text boxes

Formatting pages

Formatting report sections

Creating templates

Printing and exporting

Manipulating Report Data

Selecting records

Grouping and sorting records

Summaries and grand totals

Working with group sections

Creating Formulas

Using the Formula Editor

Examples of formulas

If-Then formulas

Troubleshooting formulas

Custom functions

Advanced Objects

Creating running totals

Using parameter prompts to customize reports

Custom groups

Using group selection criteria

Special-purpose Objects

Cross-tab objects

Chart objects

Subreports

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HotDocs

The HotDocs Environment

On-screen tools

Shortcut Keys

File names and locations

Default settings

Assembling a Document

Setting Up Your HotDocs

Creating libraries

Designing templates

Using answer files

Organizing document assembly

Template Development

Inserting text, date, and number variables

Creating true/false, multiple choice, and computation variables

Modifying inserted variables

Advanced Tools

IF fields and expressions

REPEAT fields

Building custom dialogs

Using models

Clause Libraries

Creating a clause library

Adding a clause library to your library

Inserting clauses into templates

Component Manager

Creating and managing components

Copying components between templates

Specifying properties for component files